Very simple:

You can register and create a user account or proceed as a guest;

- You select the product you want and the desired size. Then you click "ADD TO CART";

If you want to add more products, click on "CONTINUE SHOPPING";

- If you wish to finalize your purchase, you must verify your order (check if the desired sizes and models are correctly selected). Then, confirm that you agree to the terms and conditions and enter your name and tax identification number (NIF) if you want an invoice with tax information. After that, proceed and click on "FINALIZE PURCHASE".

- Fill in the shipping details: Email; First Name; Last Name, Full Address and Contact Information (if you want to use MBway as a payment method, the contact information entered must be the one configured with the MBway app).

- If you have a discount code to use, enter it in "DISCOUNT CODE" and click "APPLY". Otherwise, go ahead and click "CONTINUE TO SHIPPING";

Shipping costs vary and are related to the order value and delivery location. Proceed and click "PROCEED TO PAYMENT";

- Choose your payment method: Credit Card, PayPal, MBway (you only have 5 minutes to make the payment after placing your order) or Multibanco Payment (if you choose MB, the order will only be processed after you make the payment using the MB reference generated in the next step);

- If you want the billing address to be the same as the shipping address, click on "SAME SHIPPING ADDRESS"; if you want to use a different address, click on "USE A DIFFERENT BILLING ADDRESS" and fill in the desired information;

Finally, click on "PLACE MY ORDER" and a summary of your order will be generated (as well as the MB Reference if you chose this payment method).

Then you just have to wait for them to arrive.

Orders placed cannot be modified, therefore it is not possible to change quantity/size and/or add/remove items.

If you find this necessary, please contact customer support at info@foursoul.pt so we can help you find the best alternative based on your request and the status of your order.

It is not possible to cancel your own order.

If you find this necessary, please contact customer support at info@foursoul.pt so we can help you find the best alternative based on your request and the status of your order.

Shipping costs vary depending on the destination country and the products purchased, under the following conditions:

PORTUGAL AND SPAIN:

Standard Shipping (between R$ 0.00 and R$ 74.99) - R$ 4.90

Free shipping on orders over €75.00

European Union (except Portugal and Spain):

Standard Shipping (between R$ 0.00 and R$ 99.99) - R$ 15.00

Standard Shipping (between R$100.00 and R$199.99) - R$10.00

Standard Shipping (over R$ 200.00) - R$ 5.00

REST OF THE WORLD (except EU):

Standard Shipping (between R$ 0.00 and R$ 99.99) - R$ 20.00

Standard Shipping (between R$100.00 and R$199.99) - R$15.00

Standard Shipping (over R$ 200.00) - R$ 10.00

Delivery times for our products vary depending on the order's destination, according to the following timeframes:

PORTUGAL: 1 to 2 business days

SPAIN: 2 to 3 business days

European Union (except Portugal and Spain): 3 to 4 business days

REST OF THE WORLD (except EU): 4 to 5 business days

During sales periods, promotions, and special campaigns, there may be some delays in shipping due to increased sales volume.

In mainland Portugal and the islands, deliveries are made by DPD; to Spain, deliveries are made by SEUR; to other countries, deliveries are made by DHL.

Sure. You just need to correctly fill in the delivery address and include the contact information of the person responsible for receiving the package. You can also choose to pick it up at a DPD Point. There are many: find out which one is closest to your area.

At foursoul.pt you can make payments via: Multibanco Reference, Paypal, MBway or Credit Card.

If you choose to pay for your order using Multibanco References, it will only be processed once the order has been paid. FOURSOUL is notified of the payment and processes the order without needing to send any proof of payment.

For payments via MBway, you only have 5 minutes to complete the payment. If you do not receive the pending payment notification from the MBway app, log in to the app and the payment will be available.

Of course. Payment is entirely handled by major global authentication systems like TrustWave. Furthermore, all information entered for the purchase will be treated as personal data in accordance with our privacy policy. The site complies with all anti-spam and virus controls. Browsing is completely secure.

Yes, you can return your order within 14 days of receiving it, provided the products retain their original characteristics and show no signs of use. To make a return, you only need to:

In the customer area, go to the order you want to return. Click the "RETURN ORDER" button; this will generate an email for you to send with the products you want to return.

After that, you just need to drop off the returned product at a DPD Point:

https://www.dpdgroup.com/en/mydpd/parcel-shops/search

For orders delivered in Portugal and Spain, a RETURN label is included inside the box. You must attach this label to the return package and hand it in at a DPD post office.

For deliveries in Portugal and Spain, the customer will bear a cost of €4.90, which will be deducted from the refund. The refunded amount will be processed through the same payment method used for the order.

For returns of orders shipped to the rest of Europe and the world, the return shipping costs are the responsibility of the customer.

In these cases, send the return to:

FOURSOUL | Vilarinho de Cima Industrial Zone 826 | 4585-248 Gandra PRD | Portugal

Postage costs are non-refundable in cases where shipping charges were applied.

If the returned items show signs of use, FOURSOUL reserves the right to refuse the return and issue a refund.

Check out the instructions for filling out the online return form here.

It is not possible to replace products in orders completed independently. However, if it has not yet been shipped, you can request a change by emailing info@foursoul.pt. If it has already been shipped, you can wait to receive the order and then make the exchange.

Simply send a new Online Return email and fill it out according to the changes you wish to modify. Then, send it back to us, and we will take into account the last email received.

Yes, you can exchange your order within 14 days of receiving it, provided the products retain their original characteristics and show no signs of use. To make an exchange, you just have to:

In the customer area, go to the order you want to return. Click the "RETURN ORDER" button; this will generate an email for you to send with the products you want to return.

After that, you just need to drop off the returned product at a DPD Point:

https://www.dpdgroup.com/en/mydpd/parcel-shops/search

For orders delivered in Portugal and Spain, a RETURN label is included inside the box. You must attach this label to the return package and hand it in at a DPD post office.

For deliveries in Portugal and Spain, the customer will bear a cost of €4.90, which will be deducted from the refund. The refunded amount will be processed through the same payment method used for the order.

For exchanges of orders shipped to the rest of Europe and the world, the return shipping costs are the responsibility of the customer.

In these cases, send the return to:

FOURSOUL | Vilarinho de Cima Industrial Zone 826 | 4585-248 Gandra PRD | Portugal

Postage costs are non-refundable in cases where shipping charges were applied.

If the returned items show signs of use, FOURSOUL reserves the right to refuse the return and issue a refund.

Check out the instructions for filling out the online return form here.

Yes, you can.

To do this, you must go to the customer area, enter the orders you want to return. Click the "RETURN ORDER" button; this will generate an email for you to send the products you want to return. Although you will send more than one email because there are several orders, you can use only one DPD RETURN label.

The refund will preferably be processed using the same payment method chosen for the online purchase. However, if there are any technical issues, we can process the refund via bank transfer.

The refund will be processed according to the order details, using the original payment method used at the time of purchase. If the payment method was MBway or Multibanco References, a bank transfer will be made.