Privacy Policy

FOURSOUL cares about the protection, security, and privacy of your personal data and the trust you place in us.

In this Privacy Policy you will find all the relevant and applicable information regarding our use of personal data from our clients and users, regardless of the channel or means (online or in person) from which the data originates.

We want you to feel completely confident in us and know that your data is safe. This is our commitment to your data – we take the utmost seriousness and attention to protecting your privacy, thus fulfilling our commitment and, of course, your right.

If you have any questions about how we use your personal data, please don't hesitate to contact us at info@foursoul.pt.

We present our Privacy Policy so that you are aware of how your personal data is processed, what your rights are, and what security measures we take when browsing the website http://www.foursoul.pt.

YGREGO Têxtil Lda, a Portuguese company, owner of the registered trademark FOURSOUL, with registered office at Zona Industrial Vilarinho de Cima 826, 4585-248 Gandra, Paredes, Portugal, with tax identification number 505303159, is the entity responsible for processing your personal data and guarantees that it is processed in accordance with the provisions of current national legislation on this matter and the General Data Protection Regulation – Regulation (EU) No. 2016/679 of the European Parliament and of the Council of 27 April 2016.

We are committed to collecting, storing, processing, transmitting, or deleting your personal data only in a transparent and responsible manner, and solely within the context of the purchase and sale transaction of our products.

What data and information might we need to collect?

Personal data: These are essential data for processing your request and for complying with applicable laws and regulations regarding our services, such as: name, address, CPF (Brazilian tax identification number), email address, telephone contact, and payment information. Refusal to provide this data may prevent us from processing and fulfilling your request. We may use your Personal Data to contact you via newsletter, marketing or promotional materials, or other information we believe may be of interest to you. You can always opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by contacting us at our support email address info@foursoul.co.uk.

Customer history: In order to provide you with personalized information about our products and services, promotional or advertising campaigns, commercial offers, and other purposes strictly inherent to FOURSOUL, via email or other automated means of communication, we need to store information about your purchased products, transaction dates, support contacts, history of your interactions with FOURSOUL, as well as other useful information so that we can provide you with excellent service. You can manage the permissions you wish to grant us in “My Account”.

Cookies: To provide you with an optimized browsing experience, we use cookies to store information useful for this process, such as your personal preferences. Cookies help us recognize your preferences and allow us to interact with you. They are small files with a small amount of data that may include an anonymous unique identifier. We use cookies and similar tracking technologies to track activity on our service and maintain certain information. The information collected in cookies also allows us to improve our website by providing information on the number and frequency of visits, adapting the site to the individual interests of the user, the speed of searches, etc. You can manage these cookie permissions in the settings of the browser you are using, but be aware that disabling cookies may prevent you from having the optimal experience we want you to have when browsing our website.

Data controller: This refers to the individual or legal entity that (alone or jointly or in common with other persons) determines the purpose and manner in which any personal information is or is to be processed. For the purposes of this Privacy Policy, we are a Data Controller: of your Personal Data.

Automated data collection from websites and social media: When you are on our website or social media, it's as if you were in our home, our office, or even just looking at our shop window and products. We may have access to some automatically collected information (IP address, ISP, your browser, visit time, pages visited on our website, social networks, your location if you authorize it, and other statistics). Why? So that our place is always ready to welcome you well and in an optimized way, nothing more.

How do we use your data?

  • To provide and maintain our service;
  • To notify us about changes to our service;
  • To allow you to participate in all the interactive features of our service, when you choose to do so;
  • To provide customer support for you;
  • To gather analyses or important information so that we can improve our service;
  • To monitor the use of our service;
  • To detect, prevent, and resolve technical problems.

Who do we share your data with?

  • Financial institutions;
  • Fraud detection and prevention entities;
  • Technology service providers;
  • Providers and employees of logistics, transportation and delivery services.
  • Service providers related to customer support;
  • Partners and service providers related to marketing and advertising;
  • Judicial, tax, and regulatory authorities to fulfill legal obligations, upon express request from those authorities.

How long do we keep your personal data?

When you use our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (such as Personal Data).

This information may include (but is not limited to): email address, first and last name, phone number, address, state, province, zip code/postal code, city, cookies, and usage data.

Depending on the purposes for which we collect your data, the retention period may vary.

To manage your Register as a user On our website, we retain your data for as long as you are a registered user, that is, for as long as you wish to remain our user.

To manage the buying and selling transaction We retain your data for the time necessary to complete the transaction, including any potential returns, claims, or complaints related to the purchase of the particular product or service.

For the purposes of marketing We retain your data until you unsubscribe from the newsletter, or if you participate in promotional campaigns, we will retain your data for a period of 6 months from the end of the campaign.

Regardless of whether we process your data only for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it properly maintained and protected for as long as liabilities arising from the processing may arise, complying with the current legislation At any given time. When each of the possible actions expires, we will delete the personal data.

How do we protect your data?

FOURSOUL adopts security measures to protect your personal data (through encryption and data authentication tools), with a commitment to regularly reviewing data collection, storage, and processing practices in order to protect against unauthorized access to our systems: your security is our security.

What are your rights when you share personal data?

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Here at FOURSOUL, we aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of Personal Data. You can always:

  • Request access to your data and all information collected in the monitoring of operations performed;
  • Request correction of personal data;
  • Request the deletion of your personal data, provided it is no longer necessary for the purpose for which it was collected or for compliance with legal obligations of YGREGO Têxtil Ltda, as well as the limitation of the purposes of its processing;
  • To oppose their use for marketing and advertising purposes;
  • Request the transfer of your data to another entity and a copy of said data;
  • Withdraw, at any time, the consent previously given for the processing of data.

ANALYSIS

We may use service providers to monitor and analyze the use of our service.

  • Google Analytics.
  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  • You can make your Service activity available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information about visit activity with Google Analytics.
  • For more information about Google's privacy practices, please visit the Google Privacy and Terms webpage: http://policies.google.com/privacy?hl=pt-BR

To exercise any of your rights, simply send us your request to info@foursoul.pt with a description of what you want.

We do not collect or process data, nor do we process requests from individuals under the age of 16.

IF YOU DISCOVER ANY VIOLATION IN THE PROCESSING OF YOUR DATA…

… has the right to lodge a complaint with the relevant supervisory authority – the National Data Protection Commission – as well as to resort to the legal instances that it deems most appropriate.

This policy may be changed at any time without notice to visitors/users of our website. If you are attentive to this issue, we recommend that you consult this page to be aware of any changes that may occur. By browsing http://www.foursoul.pt, you are agreeing to the practices described in our policy.

CONTACT

If you have any questions about the Privacy Policy, please feel free to contact us at info@foursoul.co.uk